Modification to the service and prices?
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service.
Certain products may be available exclusively online through the website. These products may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors will be corrected.
You can ship our products directly to your gift recipient. We will be happy to include a complimentary gift note. Please let us know in the notes to seller field upon checkout.
What is the procedure with processing & shipping?
All orders are ready to ship and are processed within 5-7 business days (unless stated otherwise). Products that are in stock can be shipped the next day but if we have to create it, it can take up to 7 days. If you are uncertain about whether an item will make it in time for a special occasion just message us! We usually respond immediately or within an hour.
We don’t accept cancellations, but please contact us if you have any problems with your order. Custom or personalised orders can’t be returned or exchanged because of the nature of these items, unless they arrive damaged or defective. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Damages to the merchandise while in transit, or defects in manufacturing are rare, but occasionally do happen. Should your piece arrive with a defect or damage we will do our very best to have a replacement shipped out to you as soon as possible.
Please fully inspect the item at the time of delivery and note any damage or defect to our customer experience team within 48 hours of receipt, so that we may file a claim and include in your delivery documents.
If you refuse your purchase it will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged products takes 2-3 weeks to finalize and issue a replacement. Our team will work hard to have a replacement issued and shipped.
Items that are refused due to non-damage or defect related feedback will be will be issued store credit as a refund less the original handling fee charges and a 15% restocking fee.